From Bad to Worse

So if you log on to the official Singapore F1 web site today, you’ll see a pop-up message apologizing for the mess that was yesterday, stating that capacity has been increased and that “the online ticketing system is currently performing better”. So enthusiastically I logged on and found that the web site was indeed performing better, at least until you need to do anything useful with it, like buy tickets.

At least today I got to select my preferred tickets a couple of times, it’s just that I got an error message when I told the system how many I would like. And although the different stages of the ticket buying process are clickable (i.e. in theory you can go back and change your options), when you do that it just tells you that you have to give up the tickets that are being held for you (???) after which it does nothing. Fantastic! No way to change options and try again, and certainly no chance of seeing what tickets are actually available.

I have to say that even aside from the capacity issues, the creators of this ticketing system should be ashamed. Yes, Omniticket, we’re talking to you! The design of it looks like something my son could have knocked up after kindergarten, whilst the functionality, well, let’s just say using it seems like some kind of web history lesson… Amazon.com it ain’t.

But wait, there’s a hotline set up to help those that can’t get any joy with the web site. Excitedly I decide to stop wasting my time and just call… Permanently engaged! Not even an “All our agents are currently busy” message! Am I stuck in some kind of customer service time warp?

So the web site is still unusable, and I can’t even get through on the phone. Perhaps I won’t be at the Singapore GP after all.